Generating New Ideas. Solving Big Problems

114

Man-years of Experience

437

Projects

145

Clients

12

Countries Served

What we do

We work with clients to help them build enduring customer relationships.
We work with them to create customer-centric strategies and implementation plans, and also measure and monitor their effectiveness on an ongoing basis.

Markets are changing all the time. Businesses are making a welcome and conscious shift from customer service to a more holistic view of superior customer experience through the customer journey with the brand. The goal is to build and nurture long-term, enduring relationships with the customer. The more businesses and customers relate to each other, the more mutual loyalty will become a part of the exchange.

PARTNER PROFILE

We, the founding partners of Strategic Caravan, have spent most of our professional lives developing customer centric strategies for our clients and helping them create customer delight. We have helped co-create some of India’s most remarkable customer strategies for leading brands and pioneering loyalty and CRM programs for end customers, channel partners, influencer segments and employees.

BRIAN ALMEIDA

BRIAN ALMEIDA

Managing Partner and Founder

SMITA KHOT

SMITA KHOT

CEO

ASHISH MERCHANT

ASHISH MERCHANT

Director

Our APPROACH

METHODOLOGY

Sometimes, the hardest part is knowing where to begin. Most customer relationship/ loyalty strategies fulfill functional needs. Very few get to what really engages, drives and motivates customers to do something.

At Strategic Caravan we help answer the WHAT, WHY and HOW of customer behaviour. We work with our clients to create tailor-made customer strategies using our 3D methodology. This structures customer strategy development into three phases

KNOWLEDGE CENTRE

White Papers

THE FUTURE OF LOYALTY REPORT

 June 2023

The Future of Loyalty Report is based on a large-scale survey of over 4000 consumers from
the US, UK, Australia, and India. The findings in the report are based on wide-ranging questions
about consumers loyalty-related behaviours and decisions

Download

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